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Enabling CrowdComms API and MCP Access

 

Step 1: Request Access to Custom Integrations

Talk to your CrowdComms project manager and request that custom integrations be enabled for your event or platform. This is required before you can access the CrowdComms API and MCP settings.

Step 2: Navigate to the CrowdComms API Settings

Once custom integrations are enabled, log into your CrowdComms platform and:

  1. Go to the integrations section.
  2. Open Custom Integrations.
  3. Select CrowdComms API to view its configuration options.

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Step 3: Review the API Key and Public Integration Options

On the CrowdComms API page, you will see:

  • An API key for public integration with the CrowdComms public API.
  • An Enable toggle to turn the public API integration on or off.
  • The View documentation button to find a full list of publicly available endpoints.

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Use this section if your company plans to integrate your own custom software directly with CrowdComms.

Step 4: Enable MCP Access and Staff Access Options

In the same area, you can configure MCP access:

  • Enable MCP access to allow AI software (e.g., Claude, Cursor, ChatGPT) to integrate with your CrowdComms platform and perform tasks automatically.
  • Allow CrowdComms staff MCP access if you want CrowdComms staff to connect their MCP to your platform for support or management purposes.

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You can disable staff access at any time if you prefer MCP access to be limited to your own team and tools. However, MCP must be enabled for external AI tools to connect.

Step 5: Use the API Key and Documentation for Custom Software

If you plan to integrate your own systems:

  • Use the API key strictly for your company’s custom software integrations.

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  • Click View documentation to see the list of publicly available endpoints and their details.

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For example, when a registrant completes a registration in your system, you can call a CrowdComms endpoint to automatically add them to libraries within the CrowdComms platform.

If you have questions about specific integration scenarios, contact your project manager.

Step 6: Monitor Changes via the Audit Log

Before working further with MCP access, review the audit log on this tab:

  • The audit log records every change made to the integration settings and identifies which user performed the change.

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  • It shows when a change was initiated and finished, the triggered actions, and whether the activity was inbound or outbound.

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Use this to track configuration history and troubleshoot any integration issues.

Step 7: Connect MCP Access in Your AI Tool

To enable MCP access in your chosen AI software:

  1. Open your AI tool (e.g., ChatGPT, Claude, Cursor). In this doc, we will use Claude
  2. Go to its integrations or MCP/tools marketplace.
  3. Add a new Custom Connector

    Screenshot 2026-09-22 at 16.36.28
  4. Set the name to:
    CrowdComms
  5. Set the MCP URL to:
    https://mcp.crowdcomms.com.

    Screenshot 2026-09-22 at 16.36.45

Once connected, you can instruct your AI agent to perform tasks on your CrowdComms platform, such as:

  • Upload a list of delegates (e.g., “Upload these fifty delegates to the platform”).
  • Create or update content (e.g., “Create a homepage using our branding”).