---
title: Meeting feedback form
description: This document explains how to configure the new meeting feedback prompt in the Meeting Booking settings, and how users experience and submit feedback after a meeting has taken place.
---
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1. [Knowledge Hub](https://knowledgehub.crowdcomms.com/?hsLang=en-gb)
2. [Event App, Virtual & Hybrid Platform](https://knowledgehub.crowdcomms.com/event-app-virtual-hybrid-platform?hsLang=en-gb)
3. [Networking](https://knowledgehub.crowdcomms.com/event-app-virtual-hybrid-platform?hsLang=en-gb#networking)
15 October 2026
# Meeting feedback form
### Step 1: Open Meeting Booking Settings
Navigate to the Event app and open the Meeting Booking configuration:
1. Go to the Event app.
2. Open the dropdown for **Meeting Booking**.
3. Click **Meeting Settings**.
4. Scroll towards the bottom of the page to locate the **Meeting Feedback** prompt section.
Here you will see the new **Meeting Feedback** module and its configuration options.
### Step 2: Choose the Feedback Prompt Behavior
Configure how the feedback prompt behaves for your users:In the Meeting Feedback section, set the **Feedback Behavior**:
- **Off** (default): Feedback is disabled and no prompts are shown to any users.
- **Optional**: Users will see the feedback prompt but can dismiss it if they do not wish to submit feedback.
- **Mandatory**: Users must submit feedback before they can continue using the platform. The prompt cannot be dismissed without providing feedback.
This feedback module allows users to rate any meetings they have held, whether virtual or in-person. After each meeting ends, a pop-up dialog will appear with a 1–5 star rating so users can indicate how well the meeting went for them.
### Step 3: Configure Prompt Expiry
Set how long the feedback prompt remains active after a meeting:
1. In the **Prompt Expiry** section, choose whether the feedback prompt:
- Stays active indefinitely, or
- Is active only for a specified number of hours after the meeting ends.
2. Use the slider to set the duration between **1 hour** and **24 hours**.
If the feedback behaviour is set to **Optional**, this expiry setting controls how long users can continue to see the feedback form until it disappears for good.
For example, the meeting feedback can be configured to last only 1 hour after the meeting, or up to 24 hours after the meeting has finished.
### Step 4: Save Your Meeting Feedback Settings
After configuring the behaviour and expiry:
1. Review your selections for **Feedback Behaviour** and **Prompt Expiry**.
2. Click **Save** to apply and store your changes.
### Step 5: Understand the Feedback Dialog After a Meeting
On the front end, once a meeting is completed, users will see a feedback dialog:
- The dialog shows:
- Meeting title
- Date and time of the meeting
- Meeting location
- If the user is the **meeting host**, they will see an additional field to confirm which attendees were actually present.
As the host, you can select who attended the meeting:
- Tick **All** if all invited attendees were present, or
- Select individual attendees.
### Step 6: Provide a Star Rating and Manage Optional Prompts
All users will see the star rating section in the feedback dialog:
- Select a rating from **1** to **5** stars, depending on how well the meeting went.
If the feedback behaviour is set to **Optional**, users can:
- Submit their star rating and any additional information, or
- Dismiss the feedback prompt without submitting.
If they dismiss the prompt, they can still provide feedback later from their meetings list.
### Step 7: Submit or Update Feedback from the Meetings List
Users can review and submit or update feedback from their meetings list:
1. Navigate to your **Meetings List** on the front end.
2. Open the relevant meeting.
3. At the bottom of the meeting details, you will see the same feedback options as in the dialog:
1. Confirm who actually attended (for hosts).
2. Provide or adjust the star rating, such as selecting a **five-star** rating for the meeting.
This ensures hosts and attendees can always record accurate attendance and quality feedback for their meetings, even if they dismiss the initial prompt.
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