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Device Compatibility and Browser Requirements

Below is a device compatibility chart for the CrowdComms platform.

State / Meaning

  • NOT SUPPORTED — The platform may work but we do not actively focus on supporting this device or operating system. The app may suffer from glitches, poor performance or not run altogether. Often these are devices that have reached their vendor EOL (End of Life). We highly suggest upgrading as these devices are often prone to security exploits.
  • SUPPORTED — CrowdComms actively attempts to keep the platform running smoothly on these devices. You are always welcome to report any issues to a member of support and we will do our best to resolve these problems.

Apple device & iOS

iPhone 5 and below
Support: NOT SUPPORTED

iPhone 6, 7, 8, X, 11, 12 & 13 running iOS 12+
Support: SUPPORTED
Notes: Devices with notches will be accounted for correctly.

iPad running iOS 11 and below
Support: NOT SUPPORTED

iPad running iOS 12+
Support: SUPPORTED

Android device

ALL
Support: (Please click here or open the attachment to view the extensive list of supported devices)
Notes: Android devices without Adobe PDF Reader or Chrome will not be able to open PDF Files.

Android version 4 and below
Support: NOT SUPPORTED

Android version 5 and above
Support: SUPPORTED
Notes: We recommend Android 7 and above. Versions 5 and 6 will run noticeable slower due to falling back to a legacy webview technology.

Windows Phone

We are no longer supporting any Windows phones and won't in the future.

Web

Google Chrome (All Chromium based browsers)
Support: SUPPORTED

Firefox 5 and above
Support: SUPPORTED

Safari 5.1 and above
Support: SUPPORTED

Microsoft Edge
Support: SUPPORTED
Notes: Microsoft Edge version 83 (released May, 2020) and later is supported.

Internet Explorer
Support: NOT SUPPORTED

Firefox 4 and below
Support: NOT SUPPORTED

1-2-1 Video Calls and Breakout Video Meeting - User Requirements

  • Users will need to be using up to date version of their browser 
  • Users should ensure that they have applications such as Teams and Zoom closed, they could stop the 1-2-1 calls or breakouts launching correctly within the platform
  • Latest versions of Chrome, FireFox, Chromium and Safari 14+ are supported
  • On IOS devices, Safari is the only supported browser
  • Older browsers including Internet Explorer are not supported